This Privacy Policy describes how CentricOwl ("CentricOwl," "we," "us," or "our") collects, uses, discloses, and protects information about you when you visit centricowl.com, create an account, or use our services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.
CentricOwl is a United States–based digital asset protection and investigation platform. We provide DMCA takedown services, online privacy protection, brand monitoring, background check facilitation, asset search facilitation, and related legal support. We act as an intermediary that coordinates services between clients and licensed third-party providers where required by law.
We use the information we collect to:
When you submit a service request that requires licensed investigative work, we will share the relevant request information with one or more Investigation Partners selected to fulfill that request. The information shared typically includes:
Each Investigation Partner is independently licensed and operates as a separate data controller for the work it performs. Partners are contractually required to:
We do not direct the methods Investigation Partners use to obtain information, do not warrant the accuracy or completeness of partner findings, and are not responsible for a partner's independent compliance with law. If you believe a partner has handled your information improperly, please contact us so we can investigate and, where appropriate, raise the issue with the partner directly.
We share information in the following circumstances:
| Recipient | Purpose |
|---|---|
| Investigation Partners | To fulfill investigative service requests requiring licensure (see Section 4). |
| Payment processors (Stripe) | To process payments, manage subscriptions, and prevent fraud. |
| Hosting and infrastructure providers | To operate the platform, store data, and deliver the Services. |
| Communication and support tools | To send transactional emails, manage support tickets, and respond to inquiries. |
| Legal counsel and DMCA agents | To prepare and submit takedown notices, cease-and-desist letters, and related legal communications on your behalf. |
| Government, regulators, and courts | When required by law, subpoena, court order, or to protect rights, property, or safety. |
| Successors in interest | In connection with a merger, acquisition, financing, or sale of all or part of our business. |
| With your consent | For any other purpose disclosed at the time you provide the information. |
We do not sell your personal information, and we do not share it with third parties for their independent marketing or advertising purposes.
Where applicable law (such as the GDPR or UK GDPR) requires a legal basis for processing, we rely on:
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:
When information is no longer needed, we will delete or anonymize it.
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), access controls, role-based permissions, audit logging, and secure payment handling through Stripe. However, no method of transmission or storage is fully secure. We cannot guarantee absolute security and recommend you use a strong, unique password and enable any available account-protection features.
If we become aware of a security breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@centricowl.com.
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. As stated above, we do not sell or share personal information for cross-context behavioral advertising.
You may submit a verifiable consumer request by emailing support@centricowl.com. You may also designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your rights.
CentricOwl is operated from the United States. If you access the Services from outside the U.S., your information will be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate. These jurisdictions may have data protection laws different from those in your country. By using the Services, you consent to these transfers. Where required, we use appropriate safeguards such as Standard Contractual Clauses for international transfers of personal data.
We use cookies and similar technologies to operate the platform, remember your preferences, analyze usage, and improve the Services. The categories include:
You can control cookies through your browser settings. Disabling certain cookies may limit functionality, including the ability to log in.
The Services are intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it. If you believe a minor has provided us with information, please contact us at support@centricowl.com.
The Services may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Services. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us: